{"id":7334,"date":"2025-07-03T22:40:51","date_gmt":"2025-07-03T21:40:51","guid":{"rendered":"https:\/\/www.mediaplateforme.com\/fr\/?p=7334"},"modified":"2025-07-03T22:43:35","modified_gmt":"2025-07-03T21:43:35","slug":"bank-of-africa-iso","status":"publish","type":"post","link":"https:\/\/www.mediaplateforme.com\/fr\/bank-of-africa-iso\/","title":{"rendered":"BANK OF AFRICA, premi\u00e8re banque au Maroc certifi\u00e9e ISO 9001v2015 pour son activit\u00e9 Global Transaction Banking"},"content":{"rendered":"<p>Dans une avanc\u00e9e majeure pour le secteur financier national, BANK OF AFRICA s\u2019est vue d\u00e9cerner une double certification ISO 9001 version 2015 dans le domaine du Global Transaction Banking (GTB), devenant ainsi la premi\u00e8re banque au Maroc \u00e0 obtenir cette reconnaissance de qualit\u00e9 sur les activit\u00e9s Cash, Trade et digitale.<\/p>\n<p>Cette certification a \u00e9t\u00e9 d\u00e9livr\u00e9e par Bureau Veritas, l\u2019un des organismes internationaux les plus prestigieux en mati\u00e8re d\u2019audit et de normalisation, et vient couronner une d\u00e9marche rigoureuse d\u2019am\u00e9lioration continue pilot\u00e9e par BANK OF AFRICA depuis 2023.<\/p>\n<h2>\u00a0 Trois piliers certifi\u00e9s pour une relation client d\u2019excellence<\/h2>\n<p>La double certification concerne trois piliers fondamentaux de la relation banque-entreprise :<\/p>\n<ul>\n<li><strong>Le Cash Management<\/strong> : gestion optimis\u00e9e des liquidit\u00e9s et paiements<\/li>\n<li><strong>Le Trade Finance<\/strong> : accompagnement structur\u00e9 dans les op\u00e9rations de commerce international<\/li>\n<li><strong>Le Centre de Relation Client Entreprise<\/strong> : interface sp\u00e9cialis\u00e9e au service des grandes entreprises et PME<\/li>\n<\/ul>\n<p>Ces certifications refl\u00e8tent l\u2019engagement fort de BANK OF AFRICA \u00e0 offrir des services transactionnels fiables, rapides et conformes aux normes internationales.<\/p>\n<h2>\u00a0 Une d\u00e9marche qualit\u00e9 align\u00e9e avec la marque GTB-CIB by BOA<\/h2>\n<p>Cette avanc\u00e9e strat\u00e9gique s\u2019inscrit pleinement dans la dynamique port\u00e9e par la marque GTB-CIB by <a href=\"https:\/\/www.mediaplateforme.com\/fr\/damane-mandat-express\/\">BOA<\/a>, d\u00e9di\u00e9e aux entreprises et institutions. Elle propose une offre structur\u00e9e, digitalis\u00e9e et d\u00e9sormais certifi\u00e9e en mati\u00e8re de transactions financi\u00e8res.<\/p>\n<blockquote><p>\u00ab\u00a0Ce jalon strat\u00e9gique consacre notre ambition d\u2019\u00eatre un acteur de r\u00e9f\u00e9rence en mati\u00e8re de qualit\u00e9 de service, d\u2019innovation et d\u2019efficience op\u00e9rationnelle\u00a0\u00bb<\/p><\/blockquote>\n<h2>\u00a0 Un projet collaboratif et structurant<\/h2>\n<p>D\u00e9marr\u00e9 en 2023, le processus de certification a mobilis\u00e9 des <strong>\u00e9quipes pluridisciplinaires internes<\/strong> pour :<\/p>\n<ul>\n<li><strong>Auditer les parcours clients<\/strong>,<\/li>\n<li><strong>Optimiser les processus transactionnels<\/strong>,<\/li>\n<li><strong>Structurer les r\u00e9f\u00e9rentiels de qualit\u00e9<\/strong>,<\/li>\n<li><strong>Instaurer une culture de l\u2019excellence centr\u00e9e sur la performance et la satisfaction client<\/strong>.<\/li>\n<\/ul>\n<p>Cette mobilisation a permis de mettre en place des standards solides, des outils de pilotage robustes, et un syst\u00e8me de gestion de la qualit\u00e9 p\u00e9renne.<\/p>\n<h2>\u00a0 Un gage de s\u00e9curit\u00e9 et de confiance pour les partenaires<\/h2>\n<p>Cette double distinction positionne BANK OF AFRICA comme un partenaire de confiance, garantissant :<\/p>\n<ul>\n<li>Des <strong>flux financiers s\u00e9curis\u00e9s<\/strong>,<\/li>\n<li>Des <strong>\u00e9changes pilot\u00e9s par des \u00e9quipes expertes<\/strong>,<\/li>\n<li>Des <strong>dispositifs digitaux de derni\u00e8re g\u00e9n\u00e9ration<\/strong>.<\/li>\n<\/ul>\n<blockquote><p>C\u2019est aussi un signal fort envoy\u00e9 aux clients, entreprises locales comme multinationales, que la banque est pr\u00eate \u00e0 r\u00e9pondre aux d\u00e9fis d\u2019un environnement transactionnel en constante \u00e9volution.<\/p><\/blockquote>\n<h2>\u00a0 \u00a0Une nouvelle \u00e8re pour le transactionnel bancaire au Maroc<\/h2>\n<p>Avec cette certification ISO 9001v2015 en Global Transaction Banking, BANK OF AFRICA confirme son r\u00f4le de pionnier en mati\u00e8re de qualit\u00e9, d\u2019innovation et de service client dans le paysage bancaire marocain.<\/p>\n<blockquote><p>Une reconnaissance internationale qui r\u00e9affirme la vision de la banque : offrir aux entreprises des solutions transactionnelles performantes, certifi\u00e9es et adapt\u00e9es \u00e0 l\u2019\u00e9conomie num\u00e9rique d\u2019aujourd\u2019hui.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Dans une avanc\u00e9e majeure pour le secteur financier national, BANK OF AFRICA s\u2019est vue d\u00e9cerner<\/p>\n","protected":false},"author":1,"featured_media":7321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1664,3],"tags":[3762,3768,3764,3763,2730,3771,3767,3770,3766,3769,3765],"class_list":["post-7334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banques","category-nouvelles-selectionnees","tag-bank-of-africa-iso-9001v2015-global-transaction-banking","tag-bureau-veritas","tag-cash-management-boa","tag-certification-bancaire-maroc","tag-digitalisation-bancaire","tag-excellence-operationnelle-banque","tag-gtb-cib-by-boa","tag-norme-iso-maroc","tag-qualite-bancaire","tag-service-client-entreprise","tag-trade-finance-maroc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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