{"id":6556,"date":"2024-12-19T20:29:30","date_gmt":"2024-12-19T19:29:30","guid":{"rendered":"https:\/\/www.mediaplateforme.com\/fr\/?p=6556"},"modified":"2024-12-21T20:43:54","modified_gmt":"2024-12-21T19:43:54","slug":"service-client-credit-du-maroc-2025","status":"publish","type":"post","link":"https:\/\/www.mediaplateforme.com\/fr\/service-client-credit-du-maroc-2025\/","title":{"rendered":"Cr\u00e9dit du Maroc : \u00c9lu Service Client de l\u2019Ann\u00e9e 2025 pour la 2\u00e8me ann\u00e9e cons\u00e9cutive"},"content":{"rendered":"<p>Le 12 d\u00e9cembre 2024, Cr\u00e9dit du Maroc a \u00e9t\u00e9 \u00e9lu Service Client de<a href=\"https:\/\/www.mediaplateforme.com\/fr\/bank-of-africa-adopte-apple-pay-la-securite-et-la-simplicite-au-service-des-paiements\/\"> l\u2019Ann\u00e9e 2025<\/a> dans la cat\u00e9gorie \u00ab Banque conventionnelle pour les particuliers \u00bb. Cette distinction, obtenue pour la deuxi\u00e8me ann\u00e9e cons\u00e9cutive, refl\u00e8te l\u2019engagement in\u00e9branlable de la banque envers la satisfaction client et l\u2019innovation dans ses services.<\/p>\n<p>Ce troph\u00e9e confirme \u00e9galement la pertinence de la vision strat\u00e9gique de la banque, port\u00e9e par son ambitieux plan CDM Boost2028, qui place l&rsquo;exp\u00e9rience client et la qualit\u00e9 de service au c\u0153ur de ses priorit\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Une strat\u00e9gie centr\u00e9e sur le client : CDM Boost2028<\/strong><\/h3>\n<p>Depuis son int\u00e9gration au groupe Holmarcom, Cr\u00e9dit du Maroc s\u2019est engag\u00e9 dans une nouvelle dynamique de modernit\u00e9 et de croissance. Le plan <a href=\"https:\/\/www.creditdumaroc.ma\/\">CDM<\/a> Boost2028 vise \u00e0 :<\/p>\n<ul>\n<li><strong>Renforcer la position de la banque<\/strong> sur le march\u00e9 marocain.<\/li>\n<li><strong>Simplifier et fluidifier l\u2019exp\u00e9rience bancaire<\/strong> pour toutes les familles marocaines et les acteurs \u00e9conomiques.<\/li>\n<li><strong>Soutenir une relation de proximit\u00e9 et de confiance<\/strong> avec ses clients.<\/li>\n<\/ul>\n<p>Cette strat\u00e9gie place l\u2019innovation et l\u2019excellence op\u00e9rationnelle au service de la satisfaction client, garantissant une r\u00e9ponse adapt\u00e9e \u00e0 leurs besoins et \u00e0 leurs moments de vie.<\/p>\n<h3><strong>\u00a0Un engagement collectif au service des clients<\/strong><\/h3>\n<p>Avec une \u00e9quipe compos\u00e9e de 2400 collaborateurs, Cr\u00e9dit du Maroc valorise l\u2019engagement et la qualit\u00e9 de la relation humaine entre ses conseillers et ses clients. Larbi Chra\u00efbi, Directeur du P\u00f4le Retail Banking &amp; Marketing, a d\u00e9clar\u00e9 : \u00ab Cette cons\u00e9cration est avant tout le fruit du travail exceptionnel de nos collaborateurs. Nos clients appr\u00e9cient particuli\u00e8rement la proximit\u00e9 et la qualit\u00e9 de la relation qu\u2019ils entretiennent avec nos conseillers. \u00bb<\/p>\n<h3><\/h3>\n<h3><strong>Une banque en constante \u00e9volution<\/strong><\/h3>\n<p>Pour Cr\u00e9dit du Maroc, cette distinction repr\u00e9sente :<\/p>\n<ol>\n<li>Une <strong>fiert\u00e9<\/strong> en tant que leader dans le service client bancaire au Maroc.<\/li>\n<li>Un <strong>d\u00e9fi constant<\/strong> pour continuer \u00e0 viser l\u2019excellence et \u00e0 am\u00e9liorer les services propos\u00e9s.<\/li>\n<li>Une <strong>preuve de sa capacit\u00e9 \u00e0 innover<\/strong> dans un secteur hautement concurrentiel.<\/li>\n<\/ol>\n<h3><\/h3>\n<h3><strong>Pourquoi Cr\u00e9dit du Maroc se distingue ?<\/strong><\/h3>\n<ul>\n<li><strong>Service de qualit\u00e9 exceptionnelle :<\/strong> Des solutions sur mesure adapt\u00e9es aux besoins de chaque client.<\/li>\n<li><strong>Innovation permanente :<\/strong> Des outils num\u00e9riques modernes pour simplifier l\u2019exp\u00e9rience bancaire.<\/li>\n<li><strong>Relation de proximit\u00e9 :<\/strong> Une approche personnalis\u00e9e qui renforce la confiance et la fid\u00e9lit\u00e9 des clients.<\/li>\n<\/ul>\n<h3><strong>\u00a0Une vision d\u2019avenir solide<\/strong><\/h3>\n<p>Cr\u00e9dit du Maroc continue de s\u2019affirmer comme un acteur cl\u00e9 de la transformation bancaire au Maroc. Avec son plan strat\u00e9gique CDM Boost2028, la banque entend red\u00e9finir les standards du service client et soutenir l\u2019ensemble des Marocains dans leurs projets.<\/p>\n<p>&nbsp;<\/p>\n<p>#Cr\u00e9ditDuMaroc #ServiceClient2025 #CDMBoost2028 #BanqueMaroc #InnovationBancaire #Exp\u00e9rienceClient #Holmarcom<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le 12 d\u00e9cembre 2024, Cr\u00e9dit du Maroc a \u00e9t\u00e9 \u00e9lu Service Client de l\u2019Ann\u00e9e 2025<\/p>\n","protected":false},"author":1,"featured_media":6557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1664,3],"tags":[2681,922,2679,2680,2682,2677,2678],"class_list":["post-6556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banques","category-nouvelles-selectionnees","tag-banque-conventionnelle-pour-les-particuliers","tag-credit-du-maroc","tag-credit-du-maroc-innovation","tag-experience-client-au-maroc","tag-plan-strategique-cdm-boost2028","tag-service-client-credit-du-maroc-2025","tag-trophee-dexcellence-service-client-2025"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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