{"id":3542,"date":"2023-07-11T12:45:02","date_gmt":"2023-07-11T11:45:02","guid":{"rendered":"https:\/\/www.mediaplateforme.com\/fr\/?p=3542"},"modified":"2023-07-11T12:46:57","modified_gmt":"2023-07-11T11:46:57","slug":"ia-atlantasanad-assurance-lance-le-premier-service-chatbot-sur-le-marche-marocain-de-lassurance","status":"publish","type":"post","link":"https:\/\/www.mediaplateforme.com\/fr\/ia-atlantasanad-assurance-lance-le-premier-service-chatbot-sur-le-marche-marocain-de-lassurance\/","title":{"rendered":"IA : AtlantaSanad Assurance lance le premier service chatbot sur le march\u00e9 marocain de l\u2019assurance"},"content":{"rendered":"<p><strong>Soucieuse d\u2019am\u00e9liorer continuellement l\u2019exp\u00e9rience client, AtlantaSanad Assurance a lanc\u00e9 r\u00e9cemment un nouveau service chatbot int\u00e9gr\u00e9 dans les applications de messagerie instantan\u00e9e telles que WhatsApp, Messenger, Instagram ainsi que sur l\u2019application chat de son site web. Retour sur les avantages de ce service d\u2019intelligence artificielle conversationnelle qui r\u00e9volutionne la relation client dans le secteur de l\u2019assurance. <\/strong><\/p>\n<p>Dans sa qu\u00eate perp\u00e9tuelle d\u2019innovation et dans le cadre de sa volont\u00e9 d\u2019am\u00e9liorer l\u2019exp\u00e9rience client, AtlantaSanad Assurance a d\u00e9velopp\u00e9 un service utilisant l\u2019intelligence artificielle pour r\u00e9pondre \u00e0 une panoplie de requ\u00eates de ses clients actuels et potentiels \u00e0 travers le service chatbot int\u00e9gr\u00e9 dans diff\u00e9rentes applications de messagerie instantan\u00e9e.<\/p>\n<p>Etant un logiciel capable d&rsquo;engager une conversation de type humain avec un utilisateur, ce chatbot r\u00e9volutionne la relation client gr\u00e2ce \u00e0 sa rapidit\u00e9, son efficacit\u00e9 et la pertinence de ses r\u00e9ponses.<\/p>\n<p>Comment \u00e7a fonctionne\u00a0? Ce chatbot utilise l&rsquo;IA pour simuler des conversations avec des utilisateurs humains. Concr\u00e8tement, l&rsquo;utilisateur demande un devis ou une requ\u00eate de suivi d\u2019un dossier de sinistre automobile ou maladie sur une application de messagerie et le chatbot r\u00e9pond \u00e0 sa requ\u00eate en fournissant les informations demand\u00e9es ou en ex\u00e9cutant une offre de prix.<\/p>\n<p>En effet, qu\u2019il s\u2019agisse de l\u2019assurance automobile, de l\u2019assurance maladie compl\u00e9mentaire ou de la multirisque habitation, le chatbot d\u2019AtlantaSanad Assurance est programm\u00e9 pour fournir des r\u00e9ponses pertinentes de mani\u00e8re instantan\u00e9e.<\/p>\n<p>Pour l\u2019assurance automobile, l\u2019utilisateur peut demander un devis, d\u00e9clarer un sinistre \u00e0 travers le e-constat ou suivre l\u2019historique et l\u2019avancement de son dossier sinistre. Pour ce qui est de l\u2019assurance maladie compl\u00e9mentaire, l\u2019assur\u00e9 peut faire sa d\u00e9claration et suivre son dossier jusqu\u2019au remboursement \u00e0 travers le service messagerie de son choix ou via le site web de la compagnie. Enfin, l\u2019assurance multirisque habitation offre pour l\u2019instant le service de devis instantan\u00e9 et compte offrir tr\u00e8s prochainement la possibilit\u00e9 de d\u00e9clarer et suivre les sinistres sur les applications de messagerie.<\/p>\n<p>Ainsi, qu\u2019il s\u2019agisse de demander un devis, de d\u00e9clarer un sinistre, de d\u00e9poser une demande d\u2019indemnisation ou de suivre son dossier, l\u2019utilisateur est servi de mani\u00e8re rapide et efficace et son exp\u00e9rience avec AtlantaSanad Assurance devient aussi fluide qu\u2019intuitive.<\/p>\n<p>Aliment\u00e9 par l\u2019IA conversationnelle, le chatbot mis en place par AtlantaSanad Assurance est un outil num\u00e9rique avant-gardiste permettant de mieux servir les clients et prospects notamment \u00e0 travers son processus simplifi\u00e9 et performant disponible 7j\/7 et 24h\/24 ainsi que via les possibilit\u00e9s qu\u2019il offre pour \u00e9tendre ses capacit\u00e9s et am\u00e9liorer ses services de mani\u00e8re \u00e9volutive.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Par ailleurs, les fonctionnalit\u00e9s de ce chatbot permettront \u00e0 la compagnie de collecter de pr\u00e9cieux commentaires de la part des clients, analyser les interactions et d\u00e9terminer ainsi ce qui n\u00e9cessite une am\u00e9lioration \u00e0 l\u2019avenir.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong><u>A propos d\u2019AtlantaSanad Assurance <\/u><\/strong><\/h4>\n<p>N\u00e9e, le 25 septembre 2020, suite \u00e0 la fusion des deux compagnies d\u2019assurance du Groupe Holmarcom, AtlantaSanad Assurance est une compagnie de r\u00e9f\u00e9rence dans le march\u00e9 de l\u2019assurance qui dispose de plus de 170 ans d\u2019expertise cumul\u00e9e, plus de 650 collaborateurs et un r\u00e9seau exclusif de pr\u00e8s de 350 points de vente.<\/p>\n<p>AtlantaSanad Assurance a pour ambition de se positionner comme l\u2019assureur marocain de r\u00e9f\u00e9rence et a pour objectif premier d\u2019atteindre l\u2019excellence, en offrant des produits innovants et en assurant une qualit\u00e9 de service sup\u00e9rieure autant pour ses clients que pour son r\u00e9seau d\u2019agents et ses partenaires de courtage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Soucieuse d\u2019am\u00e9liorer continuellement l\u2019exp\u00e9rience client, AtlantaSanad Assurance a lanc\u00e9 r\u00e9cemment un nouveau service chatbot int\u00e9gr\u00e9<\/p>\n","protected":false},"author":1,"featured_media":3543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,3],"tags":[478,1121],"class_list":["post-3542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","category-nouvelles-selectionnees","tag-atlantasanad-assurance","tag-chatbot"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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