{"id":1941,"date":"2022-12-21T13:43:50","date_gmt":"2022-12-21T12:43:50","guid":{"rendered":"https:\/\/www.mediaplateforme.com\/fr\/?p=1941"},"modified":"2022-12-21T13:43:50","modified_gmt":"2022-12-21T12:43:50","slug":"marjane-elu-service-client-de-lannee-maroc-2023","status":"publish","type":"post","link":"https:\/\/www.mediaplateforme.com\/fr\/marjane-elu-service-client-de-lannee-maroc-2023\/","title":{"rendered":"Marjane \u00c9lu Service Client de l’Ann\u00e9e Maroc 2023"},"content":{"rendered":"

Marjane, leader de la grande distribution moderne au Maroc depuis 1990, a \u00e9t\u00e9 \u00c9lu Service Client de l’Ann\u00e9e Maroc 2023 dans la cat\u00e9gorie \u00ab Grande distribution \u00bb, mardi soir \u00e0 Casablanca, dans le cadre de la 6\u00e9me \u00e9dition de l\u2019\u00c9lection du Service Client de l\u2019Ann\u00e9e au Maroc.<\/p>\n

Monsieur Mhamed Chlyeh,\u00a0Directeur G\u00e9n\u00e9ral D\u00e9l\u00e9gu\u00e9\u00a0de l’enseigne Marjane, s\u2019est exprim\u00e9 \u00e0 cet \u00e9gard : \u00ab Je suis tr\u00e8s honor\u00e9 et ravi de l\u2019obtention de ce label qui r\u00e9compense les efforts fournis au quotidien par l\u2019ensemble des 7000 collaborateurs de Marjane pour offrir \u00e0 nos clients la meilleure exp\u00e9rience de shopping que ce soit dans nos 41 hypermarch\u00e9s ou via le canal digital. En effet, \u00e0 Marjane nous mettons toujours le client au centre de nos pr\u00e9occupations et cherchons, \u00e0 travers notre service clients \u00e0 valoriser leurs exp\u00e9riences quelques soient les points de contact afin de mieux les servir en toute confiance et de mani\u00e8re p\u00e9renne<\/em>\u00a0\u00bb. En rajoutant que \u00ab Nous sommes pr\u00e9sents dans pr\u00e8s de 30 villes \u00e0 travers le Royaume. Nous nous devons donc d’\u00eatre proches de chaque client m\u00eame si les attentes peuvent diff\u00e9rer d\u2019une r\u00e9gion \u00e0 une autre ou d\u2019une CSP \u00e0 une autre et c’est un des challenges \u00e0 relever. De plus comme nous sommes ancr\u00e9s dans le quotidien des marocains, nous sommes tr\u00e8s attendus sur la qualit\u00e9 de notre service. Nous nous devons d’offrir le meilleur \u00e0 tous, autant \u00e0 la vente qu’\u00e0 l’apr\u00e8s-vente<\/em> \u00bb. Avant de conclure : \u00ab\u00a0cette distinction nous incite \u00e0 redoubler d\u2019efforts pour \u0153uvrer tous les jours \u00e0 am\u00e9liorer davantage les services rendus \u00e0 notre client\u00e8le<\/em> \u00bb.<\/p>\n

Pr\u00e9curseur et leader de la grande distribution, Marjane a d\u00e9velopp\u00e9 des solutions et expertises en instaurant des process qui assurent une exp\u00e9rience optimale, misant sur la proximit\u00e9 et l\u2019\u00e9coute, et ce d\u00e8s l\u2019acc\u00e8s aux points de contacts de la marque.<\/p>\n

Ainsi, pour entretenir des liens forts et solides avec ses clients, la direction service client, cr\u00e9\u00e9e en 2021, assure et engage un parcours clients simplifi\u00e9, avec des canaux de contact uniques, tels que, la mise \u00e0 disposition des clients un num\u00e9ro unique \u00ab\u00a008 02 02 20 50\u00a0\u00bb accessible du lundi au dimanche, de 9h \u00e0 21h, pour apporter des r\u00e9ponses aux questions des clients et traiter les r\u00e9clamations, ainsi qu\u2019une gestion solide du service apr\u00e8s-vente et des points de contact digitaux, r\u00e9seaux sociaux et site web de l\u2019enseigne.<\/p>\n

Marjane a \u00e9galement form\u00e9 et accompagn\u00e9 ses 7000 collaborateurs \u00e0 la relation client, mis en place un outil crm et d\u00e9velopp\u00e9 des processus de traitement des demandes clients afin de r\u00e9duire les d\u00e9lais de r\u00e9ponse de deux jours \u00e0 5 heures.<\/p>\n

 <\/p>\n

Ces actions ont permis d\u2019atteindre un taux de satisfaction sup\u00e9rieur \u00e0 91%.<\/p>\n

 <\/p>\n

\u00c9lu Service Client de l\u2019Ann\u00e9e, est un \u00e9v\u00e9nement organis\u00e9 chaque ann\u00e9e par l\u2019entreprise BSCM (Barom\u00e8tre Service Client Maroc) et r\u00e9alis\u00e9s par Approche Client, Inspire Research et des tests clients myst\u00e8res. Une distinction qui permet d\u2019ancrer la culture du service client au sein des entreprises marocaines et de r\u00e9compenser les plus performantes sur la base des r\u00e9sultats des tests* men\u00e9s sur une dur\u00e9e de 12 semaines (avant-vente, vente et apr\u00e8s-vente).<\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00c0 propos de Marjane Holding<\/strong><\/h4>\n

Pionnier de la grande distribution moderne au Maroc, le Groupe Marjane a su amener depuis plus de 30 ans, les produits du commerce moderne au grand public, dans les grands centres urbains comme dans les villes moyennes.<\/p>\n

Le groupe Marjane g\u00e8re \u00e9galement 441 000 m\u00e8tres carr\u00e9s de galeries marchandes, de parcs d\u2019activit\u00e9s et de shopping malls de derni\u00e8re g\u00e9n\u00e9ration.<\/p>\n

Avec ses 12 000 collaborateurs et 144 points de vente dans 30 villes, le Groupe Marjane effectue plus de 100 millions de transactions par an<\/p>\n","protected":false},"excerpt":{"rendered":"

Marjane, leader de la grande distribution moderne au Maroc depuis 1990, a \u00e9t\u00e9 \u00c9lu Service<\/p>\n","protected":false},"author":1,"featured_media":1942,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,3],"tags":[207],"class_list":["post-1941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","category-nouvelles-selectionnees","tag-marjane"],"acf":[],"yoast_head":"\nMarjane \u00c9lu Service Client de l'Ann\u00e9e Maroc 2023 - MEDIA PLATEFORME | FR<\/title>\n<meta name=\"description\" content=\"Marjane, leader de la grande distribution moderne, a \u00e9t\u00e9 \u00c9lu Service Client de l'Ann\u00e9e Maroc 2023 dans \u00ab Grande distribution \u00bb,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mediaplateforme.com\/fr\/marjane-elu-service-client-de-lannee-maroc-2023\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marjane \u00c9lu Service Client de l'Ann\u00e9e Maroc 2023 - 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